Service Desk Platform Technology
From a simple out-of-the-box service desk based on one of our standard configuration templates to a fully-customized service management software solution built to your exact specifications, our purpose-built products provide the ideal platform. Designed, built and fully supported by our own in-house software development team, Hornbill's products are mature, robust with a proven pedigree and track record.
Innovation, Open Standards and Interoperability
Hornbill has been innovating technology from the very beginning. Our design strategy requires us to adopt well documented, open standards during the product design and development process. This ensures that our products are innovative but well understood by the people that use them. Our design approach is to choose the "right technology for the job to be done" delivering functionality that is practical, usable and highly functional.
Designed to Integrate
The key to Hornbill's success has been our ability to integrate. Well integrated solutions are desirable over disparate systems. We understand that and by adopting open standards, API's and components we have been able to integrate with everything we have been asked to. The ability to provide integration at every level means that our products often end up within organisations being the "glue" that consolidates and joins all of the other integrated systems together.
| Enterprise Support Platform |
Comprehensive, ITIL-compatible, IT Service Management applications designed to support industry standard best practice for IT support within the enterprise. PinkVERIFY™ certified Supportworks ITSM and Supportworks ITSM Foundations, for organisations taking their first steps with ITIL. |  |
| Assetworks Discovery |
Supportworks Essentials IT Helpdesk is designed specifically for mid-sized businesses that need to provide a cost-effective traditional IT helpdesk, with or without using core ITIL best practice disciplines. |  |
