Findings of the annual independent SOCITM survey "IT Trends in
Local Government" for 2008/9, further demonstrate Hornbill
Systems’ unequalled growth and continued gain in market share
amongst IT Service Management vendors.
The survey, released in January 2009, shows continued growth in
Local Authority installations of Hornbill's Supportworks IT Service
Management software, with 3 new customers recorded in the year up
until the survey in 2008 and 14 new customers since 2005, more than
twice the increase of the closest competitors. In contrast, only
three of Hornbill's competitors saw an increase in customer base
over the same 3 year period(1) while eight more vendors were static
or saw a reduction in their installed base(2). Touchpaper (now
Avocent) saw the largest drop, with a reduction of 9 customers
during the last recorded year.
Hornbill's momentum remains unabated in the sector, with new
customers yet to be recorded by SOCITM for 2008/9, including
Kent County Council
replacing Touchpaper (Avocent) with Hornbill's Supportworks
ITSM.
Gerry Sweeney, CEO of Hornbill Systems commented, "Supportworks'
reputation across the public sector – Local Authorities,
Central Government, Health Service and Education - speaks for
itself. Some of the largest and most demanding service environments
exist in UK public sector and I'm delighted that Hornbill's
technology is proving, time and again, that it can help service
delivery teams to surpass the expectations of their
customers."
Reference: SOCITM survey 2008 "IT Trends in Local Government"
www.socitm.gov.uk
1. Axios, ICCM and BMC
2. Infra / EMC (unchanged), Marval, CA, HP, FrontRange, Sunrise,
Datawatch, Touchpaper / Avocent
More details of SOCITM report (pdf.)
Hornbill is Fastest Growing Service Management Software Vendor to UK Local Authorities of 2008
February 10th, 2009 -- Acquires more new customers in Local Government than any other service management vendor.
About Hornbill
Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Hornbill's software enables its customers to provide excellent service and support, while benefiting from the economies of service desk consolidation on a single technology platform.
Supportworks’ service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.
Hornbill's service desk and help desk software supports thousands of commercial and governmental sites worldwide. Hornbill was founded in 1995 and has offices in London and Dallas.
Hornbill has earned many industry accolades including; Service Desk Institute "IT Service and Support Technology Supplier of the Year", "Best Business use of Support Technology" with Sharp Electronics and "Support Excellence Award for Smaller Helpdesks" with Camelot.
High profile service desk customers include Atos Origin (Olympic Games Athens 2004, Torino 2006, Beijing 2008, Vancouver 2010), Buckinghamshire Hospitals NHS Trust, Plymouth City Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot.
For more information about Hornbill's solutions please visit www.hornbill.com
