The PinkVERIFY™ certification program objectively assesses service management products according to the criteria set out by the OGC, this assessment is carried out by a fully qualified Pink Elephant IT Service Management consultant to ensure that the product meets the functional requirements needed to support the ITIL framework. As well as meeting the four primary processes to attain entry-level certification, including Incident, Problem, Change and Configuration management, Supportworks ITSM achieved the very highest level of certification available from the program by meeting all of the requirements for the remaining three processes areas of SLA, Release and Availability management, giving Supportworks ITSM the prestigious “ITIL Service Support Enhanced” certification status. To date, only six other products globally have attained this certification, and compatibility with all seven functional process areas set out by the program.
“Supportworks ESP is a highly flexible application platform and development environment designed to allow the automation of service management business processes to underpin service and support operations within an organisation. The ITSM application is one of the industry-standard templates available for this platform delivering a comprehensive ITIL solution out of the box. By attaining the highest level of PinkVERIFY™ certification possible, this demonstrates how powerful and flexible the Supportworks application is.” said Gerry Sweeney, Managing Director for Hornbill Systems. “Unlike other, more rigid IT Service Management solutions that support only ITIL processes, Supportworks is non-prescriptive and can be configured to meet other, non-ITIL business processes that will run in conjunction with, and on the same system as an ITIL base configuration, supporting the ethos of the ITIL standard itself which states that an organisation should adapt and adopt the processes that work best for the organisation, using ITIL as the common language and guide to best practice.”
After the assessment of Supportworks ITSM, Chris Miles, Practice Manager for PinkRoccade UK commented, “The Supportworks ITSM product has an attractive and user friendly user interface and has been developed with a high degree of flexibility, ensuring the maximum opportunity for organisational customisation and support of best practice processes. The product was found to be supportive of the ITIL guidelines and met all of the criteria set out by the Service Support Enhanced verify certification.”
About ITIL
ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world originally developed by the UK Office of Government Commerce (OGC). ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualification scheme, accredited training organisations, and implementation and assessment tools. Although the UK Government created the ITIL guide, it is rapidly being adopted throughout the world as the standard for best practice in the provision of IT Service by both public and private sector organisations alike. For more information about ITIL, visit http://www.ogc.gov.uk/
About Pink Elephant and PinkRoccade
Pink Elephant is the world's leading IT Service Management conference, education, consulting, and outsourcing provider. A global organisation with operations in North America and the Asia Pacific region, Pink Elephant works with an extensive array of clients – both public and private sector – around the world. For more information, visit http://www.pinkelephant.com/
PinkRoccade are a sister company to Pink Elephant operating in EMEA as a Best Practice IT services company that provides outsourced solutions, professional and managed services to its customers. PinkRoccade is one of the largest ICT companies operating in Europe with extensive experience of IT infrastructure and applications management, the company operates the largest commercial data centre in the Netherlands in addition to two data centres in the UK. For more information, visit http://www.pinkroccade.com/
